I only ordered 1 or 2 (or very few items), how come my shipping cost is expensive?
Our shipping price is as such because we follow LBC and J&T’s price tiers for kilo boxes and not pouches.
What if I encounter any issues with my order?
You may send an email to admin@biscochohaus.com for any issues encountered on your order. We will do our best to
Can I cancel my order?
Order cancellation is not allowed except for extraordinary circumstances which we hold absolute right to decide on as outlined in
Can I change my order?
You cannot change your order anymore after payment has been made.
Do you ship internationally/overseas (outside of the Philippines)?
We can only ship on a limited basis outside of the Philippines and only for specific products. We use DHL
Can you ship to my area?
Please take note that there are some areas in the Philippines that we cannot deliver to. These include: Basilan Province
What shipping methods do you offer?
We ship via J&T and LBC in our online store. We use DHL for limited international shipments.
How do I shop for your products in your website?
Please click on SHOP PRODUCTS from the menu in our website or you may go to the link below. Shop
How do I buy your products?
You may purchase our products via our e-commerce site here in biscochohaus.com If you are in the area, you may
Aside from your Iloilo branches, do you have a branch in Manila or Cebu or are there any accredited resellers?
We do not have a branch in Manila and Cebu and have no accredited resellers. We strongly encourage you to
