Please take note that there are some areas in the Philippines that we cannot deliver to. These include:
Certain areas of Cebu Province – Bantayan Island and Camotes Island only
Mindoro (Occidental or Oriental)
Certain areas of Palawan – Coron
Certain areas of Surigao Del Norte – Siargao Island
We will issue a cancellation notice via email and immediately refund any payments made by the customer as per our standard turnaround time for refunds. You may contact us at email@example.com for any questions.
Do you ship internationally/overseas (outside of the Philippines)?Clarice2022-05-14T08:52:34+08:00
We can only ship on a limited basis outside of the Philippines and only for specific products. We use DHL as our shipping provider. Please get in touch with us at firstname.lastname@example.org for any inquiries for international shipments.
Can I change my order?Clarice2022-05-14T08:50:38+08:00
Our shipping price is as such because we follow LBC and J&T’s price tiers for kilo boxes and not pouches. We want to ensure that we minimize damage to your purchased goodies. We suggest you order more in one transaction so that you can make the most out of your shipping fee and move closer towards the maximum allowed per box size.
For your reference, we have included the actual weight of each product here in our website. Also for example, 1 pack of Biscocho weighs approximately 165g and 1 pack of Large Classic Butterscotch is about 510g.
What payment methods do you accept?Clarice2022-05-14T08:45:48+08:00
Our standard turnaround time for preparing your order from our Iloilo store for shipping is 1-3 working days (excluding weekends and declared public holidays). This does not yet include the shipping time of our carrier partners. For further questions, you may contact email@example.com