FREQUENTLY ASKED QUESTIONS

Below you will find the answers to the questions we get asked the most

Store

Aside from this e-commerce site, please go to the link below for the complete list of our stores.
Our Stores

We do not have a branch in Manila and Cebu and have no accredited resellers as of now. We strongly encourage you to buy only from our stores and via our e-commerce site to guarantee the legitimacy and freshness of our products.

You may purchase our products via our e-commerce site here in our

Shop Product Page.

Shopping

Please click on SHOP PRODUCTS from the menu in our website or you may go to the link below.

Products

We ship via LBC at the buyer’s expense.

We can ship to your area as long as it is part of the covered areas of LBC and J&T.

Please take note there are some areas in the Philippines that we cannot deliver to. These include:

Basilan Province
Batanes Province
Camiguin Province
Certain areas of Cebu Province – Bantayan Island and Camotes Island only
Dinagat Islands
Guimaras Island
Marinduque Province
Masbate Province
Mindoro (Occidental or Oriental)
Certain areas of Palawan – Coron
Romblon Province
Siquijor Province
Sulu Province
Certain areas of Surigao Del Norte – Siargao Island
Tawi-Tawi

We will issue a cancellation notice via email and immediately refund any payments made by the customer as per our standard turnaround time for refunds. You may contact us at help@biscochohaus.com for any questions.

No, we do not ship outside of the Philippines yet.

Apologies, you cannot change your order anymore after payment has been made.

Apologies, order cancellation is not allowed except for extraordinary circumstances which we hold absolute right to decide on as outlined in our Cancellation Policy.

You may send an email to help@biscochohaus.com for any issues encountered on your order. We will do our best to be prompt.

We follow LBC and J&T’s price tiers for kilo boxes and not pouches because we want to ensure that we minimize damage to your purchased goodies. We suggest you order more in one transaction so that you can make the most out of your shipping fee and move closer towards the maximum allowed per box size.

For your reference, 1 pack of Biscocho weighs approximately 165g and 1 large Classic Butterscotch is about 510g.

Payment

We accept payment via BDO and BPI deposit or credit cards online via PayPal.

Yes, we accept credit card payments via PayPal but only through our e-commerce store. We do not accept credit cards yet in any of our physical stores.

We do not accept cash on delivery payments.

Order Tracking

Email notifications would be sent to you regarding updates on your order. Please be mindful that all our notifications on orders will be sent by our Admin account only (admin@biscochohaus.com)

You can visit LBC and J&T’s website to track your order.

Our standard turnaround time for preparing your order from our Iloilo store for shipping is 1-3 days. This does not yet include the shipping time of our partner carrier. Shipping time would depend on LBC’s turnaround time but usually takes 3-5 working days depending on the delivery area during non-peak seasons. For follow-ups on order preparation, you may contact help@biscochohaus.com. Otherwise for delays in shipping, please contact LBC or J&T.