Aside from your Iloilo branches, do you have a branch in Manila or Cebu or are there any accredited resellers?
We do not have a branch in Manila and Cebu and have no accredited resellers.
We strongly encourage you to buy only from our stores and via our e-commerce site to guarantee freshness and that you are also buying genuine Biscocho Haus products.
You may purchase our products via our e-commerce site here in biscochohaus.com
If you are in the area, you may also proceed to our physical stores. A list of our branches in the Visayas are here in our website — Our Stores.
Please click on SHOP PRODUCTS from the menu in our website or you may go to the link below.
We ship via J&T and LBC in our online store.
We use DHL for limited international shipments.
Please take note that there are some areas in the Philippines that we cannot deliver to. These include:
- Basilan Province
- Batanes Province
- Camiguin Province
- Certain areas of Cebu Province – Bantayan Island and Camotes Island only
- Dinagat Islands
- Guimaras Island
- Marinduque Province
- Masbate Province
- Mindoro (Occidental or Oriental)
- Certain areas of Palawan – Coron
- Romblon Province
- Siquijor Province
- Sulu Province
- Certain areas of Surigao Del Norte – Siargao Island
We will issue a cancellation notice via email and immediately refund any payments made by the customer as per our standard turnaround time for refunds. You may contact us at firstname.lastname@example.org for any questions.
We can only ship on a limited basis outside of the Philippines and only for specific products. We use DHL as our shipping provider. Please get in touch with us at email@example.com for any inquiries for international shipments.
You cannot change your order anymore after payment has been made.
Order cancellation is not allowed except for extraordinary circumstances which we hold absolute right to decide on as outlined in our Cancellation Policy.
You may send an email to firstname.lastname@example.org for any issues encountered on your order. We will do our best to be prompt.
Our shipping price is as such because we follow LBC and J&T’s price tiers for kilo boxes and not pouches. We want to ensure that we minimize damage to your purchased goodies. We suggest you order more in one transaction so that you can make the most out of your shipping fee and move closer towards the maximum allowed per box size.
For your reference, we have included the actual weight of each product here in our website. Also for example, 1 pack of Biscocho weighs approximately 165g and 1 pack of Large Classic Butterscotch is about 510g.
For our online store in this website, we accept payment via BDO and BPI deposit or credit cards online via PayPal.
For our physical stores in the Visayas, we only accept cash.
Yes, we accept credit card payments via PayPal but only through our e-commerce store. We do not accept credit cards yet in any of our physical stores.
We do not accept cash on delivery payments. Per company policy, all product costs and shipping costs must be fully paid for by the customer before leaving our store.
Email notifications would be sent to you regarding updates on your order. Please be mindful that all our notifications on orders will be sent by our Admin account only (email@example.com)
You can visit LBC and J&T’s website to track your order. Please refer to the tracking number/s that we will provide you and use this/these for tracking your order.
Our standard turnaround time for preparing your order from our Iloilo store for shipping is 1-3 working days (excluding weekends and declared public holidays). This does not yet include the shipping time of our carrier partners. For further questions, you may contact firstname.lastname@example.org