Payment Policy

Our most important payment policy is that all ordered items must be paid in full by the customer including full charges for shipping. We will not ship any items without receiving/confirming full payment.


PAYMENT METHODS


MISSED/LATE PAYMENTS


PAYMENT DISPUTES

 

PAYMENT METHODS: There are only two (2) ways to pay for your order via our e-Commerce site

1. Bank deposit/electronic transfer via mobile app
a. Bank of the Philippine Islands – Jaro Iloilo City Branch Account # 1333-2978-48
b. Banco de Oro – Jaro Iloilo City Branch Account #0007-4019-0342

For bank deposits/electronic transfers, please choose this payment option on the Payment step of your order. It is important to follow all the steps and payment deadlines to avoid order cancellation by our store. Please also make sure you enter the correct account numbers (see above). We will not be responsible for any erroneous payments made to wrong accounts. We will base payments made on what we see in our account records. If we don’t see it there, unfortunately there’s no proof of payment and we cannot ship your order.

Please give us 2-3 working days to check if your payment was credited to our account. We will send you a confirmation e-mail only via our Admin account (admin@biscochohaus.com) as soon as we’ve received it and advise you on shipping.

2. Credit card via Paypal

For the moment, Paypal is our sole credit card payments processor for our e-commerce site. Paypal acts as an acquirer so they process customer payments for us. Please don’t worry, Paypal is a global company who is strict with security and used by the biggest companies in the country and in the world. Your credit card details are safe and sound with them.

Paypal accounts are very common for online shoppers but we understand that there are some who still don’t have an account with Paypal. Don’t worry, we’ll accept credit cards via Paypal for customers who have/don’t have Paypal accounts.

Should you have any issues with your credit card transaction, please contact Paypal directly at https://www.paypal.com/us/smarthelp/home

2. GCash

For the moment, we don’t have a direct GCash account/QR code to make payments. You can however use it to pay via the Bank Transfer option and then select BPI or BDO, entering our account numbers above. Kindly note that GCash is not consistent so you may use either Original Biscocho Haus Corporation or Biscocho Haus Corporation under the Account Name.

Please note that GCash also charges a small transaction fee for this Bank Transfer which will be charged to your account on top of your total order with us.

MISSED/LATE PAYMENTS: For those who will not pay via Paypal and will choose bank deposit/ electronic or mobile app transfer, kindly take note.

You will be given upto 48 hours after you receive your order confirmation via your provided e-mail to settle your full payment (product and shipping costs). If we fail to see any payments made to our account within the timeframe, we can automatically cancel the order and the corresponding order number.

PAYMENT DISPUTES:

In the event of payment disputes or if you have issues with payments, please contact our Admin (admin@biscochohaus.com). We will process disputes raised to our Admin within 7 days after the payment was made. The number of days will be counted solely on the date of the Biscocho Haus invoice/confirmation e-mail from our records. After 7 days of the order, we will consider all transactions closed and will no longer entertain payment disputes.