Who we are: Original Biscocho Haus is a family corporation based in Jaro, Iloilo City. We started as a small bakery in 1975 and slowly built our business to where it is today.
Our official website: BiscochoHaus.com is the only and official website of Original Biscocho Haus Corporation. We are not affiliated with any other domains as well as unauthorized resellers of our products online especially in Shopee and Lazada. We advise all our customers to use our domain to shop exclusively for our products. We have no control over the product quality that they sell or if they’re genuinely our products at all — particularly those in Shopee/Lazada. There are many scammers in the internet so be careful!
Intellectual Property: All photos, images and texts in our website, especially of our stores and products, are exclusively-owned by the Original Biscocho Haus Corporation. We have built our name and worked on our products for more than 40 years, we will take legal action on anyone copying/using our property without our official written approval.
Non-Negotiables: No customer must misuse this site, commit any crime nor encourage criminal offense, transmit a virus, deface our site, corrupt our data, bother other users or attempt to steal information. Should any of these occur, we will immediately report this to the proper legal authorities.
ON e-COMMERCE:
Definitions for Terms & Conditions:
“Day” means actual day in a week (including weekends and holidays)
“Business Day” means any day on when all banks in the Philippines are open. This obviously excludes weekends and holidays.
“Order” means the order submitted by you to the site to purchase a product from our site. Again everyone who orders from our e-commerce site must agree to all our Terms & Conditions (site and e-commerce) including all items for payment policy, shipping policy, refund, cancellations & returns. There are no exceptions otherwise the order will not be processed.
“Customer” means any individual who places an order on the site who must agree to all our terms & conditions as stated above.
Eligibility & Payment:
Placing an order with Biscocho Haus’ e-commerce site can only be made by a person of legal age of eighteen (18) years old. We will assume that any orders placed on our site are made by customers who fulfill this age requirement.
If he/she uses a credit card to settle payment, we will assume that the credit card either belongs to him/her or has permission by the owner to do so. Biscocho Haus will not be responsible for any unauthorized credit card usage to pay for any orders on our site nor will we process cancellations/refunds/returns from them. Similarly, we will assume that any bank deposit/electronic transfer to settle orders on our site are authorized by the customer whose name appears on our invoice. We will not be responsible for any unauthorized payments made.
Price:
All prices in our e-commerce store are inclusive of 12% VAT in the Philippines. Be mindful of shipping charges which will be charged on top of the ordered items and will have to be settled fully by the customer.
We will do our best to keep our prices current however there may be extraordinary cases where prices have to be updated/not correct. If we discover any pricing errors in what you ordered, we will contact you as soon as possible and get your confirmation if you wish to still proceed with the order with the new price or to cancel it. If we are unable to contact you then we will automatically deem the order cancelled and we will refund your payment if it has been settled already within 7 days.
Refusal of Service/Order:
We reserve the right to refuse selling to a customer or serve a particular order at any time and we will not necessarily disclose the reason/s why. We will do our best to always serve all our customers however there may be extraordinary cases when we will have no choice but to cancel. In these cases, we will process refunds if there are any payment/s made within 7 days.
Product Availability:
We have been blessed by selling fast-moving products and there have been cases in peak seasons when we don’t have enough stocks to supply demand. In case we cannot fulfill your order and you have already paid for it, we will get in touch with you. We will let you know when the product will be made available. You can then apply the shipping days of the courier from there. In the event that you will no longer want to wait for the product, we will process the refund for that particular item within 7 days.
Product Expiration:
All our products are made for immediate consumption especially since we do not make products for export or sitting in supermarkets without being quickly bought. It is therefore company policy for us not to use preservatives in any of our products. We again reiterate with customers to check with us first before making any large orders especially if it will be shipped abroad, taking into account our Cancellation Policy. So before confirming that online purchase, make sure you have checked how long our products will last according to how you intend to consume them. Just a quick idea, our Biscocho products only last about 2 months and Butterscotch a little over a month. Our Polvoron products are even shorter at 1 month.
We will NEVER ship you near expiration products – e-commerce will always ship out the latest products we have on shelf. So please take this into account — if we send you a pack of freshly-made butterscotch (about a week old) from our store, you need to take into account a week or so of shipping by the courier. What will be left in your shelf life for butterscotch is only about a month and for polvoron products only about 2 weeks. That is not near expiration — since that is inherently the shelf life of the product and we cannot lengthen its expiration. By ordering in our online shop, customers are responsible to take these into account since we have no control on where they intend to bring or plan to consume the products.
Again, we trust that the customers are diligent in checking expiration for each of the products they order before checkout and order confirmation. We cannot be responsible for assumptions/lack of clarification as our lines are always open for questions.
Refund and Returns Policy
Returns:
We do not allow customers to return any purchased items for any reason especially since we sell food items. We will not process any refunds as a result of returns.
Cancellations:
We do not allow cancellations and refund of orders after payment has been made and especially if items are already out of our store for shipping. In extraordinary and extremely rare cases, we reserve the absolute right to be the the sole decision-makers in how to proceed with cancellations/refunds.
Mistaken Orders:
Similar to cancellations, if the payment has been made and especially if items are already out of our store for shipping, we cannot process errors in orders or refunds for them. We hold our customers responsible for what they put in their shopping carts and order forms. We will not be responsible for any mistakes and will charge the costs incurred accordingly and will not offer any refunds.
Refunds from product complaints:
We are extremely proud of our product quality. However should there be extreme cases, Biscocho Haus will investigate any product issues raised through our e-commerce store provided that they are raised within 7 days after item leaves our store. Biscocho Haus will also decide if the complaint is valid for any refunds. If the issue is deemed valid by Biscocho Haus, we will deposit the amount to the customer’s account within 7 working days.
Unfortunately we cannot process any product complaints after leaving our store for more than 7 days. After this timeframe, we will no longer be certain of product quality so we will no longer be able to process them.
We will also only be responsible for products that are purchased directly by the customer here at our e-commerce store. We can only be certain that only these products passed our standards and shipped directly to the buyer. It is therefore crucial that you have your proof of purchase from us directly and intact. Take care of your official receipt — without it, we cannot establish that you bought it from us. We are aware that our products are being re-sold through sites like Shoppee and Lazada however we strongly suggest that you purchase directly from our site instead. We cannot process any replacements from outside channels as we are not sure how well they took care of our products from our store and then when it was shipped to you. Do note that we promise that our direct stores and official e-commerce site offer more affordable rates and guarantee you GOOD QUALITY and genuine products directly (and without any interference from non-affiliated persons) from Biscocho Haus.
Should you have any concerns on our products and our refund policy, please contact Admin (admin@biscochohaus.com). Please give us time to a few days to respond to your concerns. We will do our best to be prompt.
Shipping/Delivery:
Please refer to our Shipping Policy
Payment:
Please refer to our Payment Policy
Vouchers/Promos:
Only Biscocho Haus will issue any promotional vouchers that may be used for our site. Non-sanctioned vouchers by Biscocho Haus are not allowed.
Disclaimer of Liability:
We do our best to describe our products in the e-commerce site. However by using this website and purchasing from our e-commerce store, all our customers take on the full responsibility on what they buy and what they consume. Since there are many factors beyond our control after the item leaves our Iloilo store especially in the shipping chain, we will not be responsible for any repercussions on health, any product damages or any costs (including but not limited to legal and medical fees) incurred as a result of products bought and consumed from our e-commerce site.
Indemnity:
All customers who purchase from our e-commerce store and use this site agree to indemnify, defend and hold the entire Original Biscocho Haus Corporation and our partners harmless from any and all third-party claims, liability, damages and/or costs (including but not limited to, legal or medical fees) arising from your use of this site. Otherwise, the customer is breaching the entire Terms and Conditions of the site.
Privacy Protection:
Please review our Privacy and Data Privacy Policy
Force Majeure, Order/Shipping Risks:
Biscocho Haus will not be liable to customers for any breach, hindrance or delay in fulfilling orders because of circumstances beyond our control including but not limited to:
Strikes, lockouts or industrial action; Civil disturbance or riots, terrorist attacks/threat; war (declared or not declared)/threat/preparation; fire/explosion/storm/flood/earthquake/epidemic/natural disasters/subsidence; impossibility of use of aircraft or any other transportation whether public or private; government restrictions or regulations, transport strikes/failures/accidents.
If force majeure lasts more than 1 week, you or Biscocho Haus may cancel the order via a written notice and we will process refunds after 7 days. Note however that only Biscocho Haus will have the discretion if we will adopt Force Majeure to your order and we will also have absolute discretion to proceed with order processing despite the Force Majeure event.
Changes to Terms & Conditions:
We reserve the right to change any part of this site as well as the e-commerce section at any time. Note that when you continue to use the site along with our e-commerce section, this means that you accept whatever terms are revised. It is the customers who are responsible for reviewing the latest Terms & Conditions every time they order in our site.
