Refund and Returns Policy
We do not allow customers to return any purchased items for any reason especially since we sell food items. We will not process any refunds as a result of returns.
We do not allow cancellations and refund of orders after payment has been made and especially if items are already out of our store for shipping. In extraordinary and extremely rare cases, we reserve the absolute right to be the the sole decision-makers in how to proceed with cancellations/refunds.
Similar to cancellations, if the payment has been made and especially if items are already out of our store for shipping, we cannot process errors in orders or refunds for them. We hold our customers responsible for what they put in their shopping carts and order forms. We will not be responsible for any mistakes and will charge the costs incurred accordingly and not .
Refunds from product complaints:We are extremely proud of our product quality. However should there be extreme cases, Biscocho Haus will investigate any product issues raised through our e-commerce store provided that they are raised within 7 days after item leaves our store. Biscocho Haus will also decide if the complaint is valid for any refunds. If the issue is deemed valid by Biscocho Haus, we wlil deposit the amount to the customer’s account within 7 working days.
Unfortunately we cannot process any product complaints after leaving our store for more than 7 days. After this timeframe, we will no longer be certain of product quality so we will no longer be able to process them.
We will also only be responsible for products that are purchased directly by the customer here at our e-commerce store because we are certain that these products passed our standards and shipped directly to the buyer. It is therefore crucial that you have your proof of purchase from us intact. We are aware that our products are being re-sold through sites like Shoppee and Lazada however we strongly suggest that you purchase directly from our site instead. We promise that we offer more affordable rates and guarantee you GOOD QUALITY and genuine products directly (and without any interference from non-affiliated persons) from Biscocho Haus.
Should you have any concerns on our products and our refund policy, please contact:Help@BiscochoHaus.com. Please give us time to a few days to respond to your concerns. We will do our best to be prompt.
Our customers’ trust is integral to us and this is why we have taken solid steps to protect their privacy while using our site and especially our e-commerce store.To keep our entire site up and running, we require personal and non-personal information from our customers and potential customers. These include: non-personal information like browsing history within our store (which a customer who browses can opt out of) and personal information for customers of our e-commerce site such as full name, address, contact numbers, e-mail address and past order history. We will also have to send order status emails to our customers to update them on the status of their online purchases. All of that said, the information we collect are integral to the site experience and for the e-commerce site for us to fulfill the orders properly.
We are doing our best to secure the personal data that we collect. that will be securely stored in our servers that only our authorized contractor has access to. We have also taken extra steps to secure our customers personal data through encryption of our full site especially our e-commerce section via a Secure Socket Layer (SSL) technology. Our online payments process is also secured by Paypal who have their own layers of safety and security.
Do note however that despite our efforts, no data transmission made over the Internet can be 100% secure. No one can guarantee complete security at all times from our site and we will not be held responsible for actions of our partners who work with us and will have to share personal information of our customers to for our site an especially our e-commerce platform running. WRest assured however that all our partners have their own Privacy Policies and will protect the data that was shared to them.